Refund Policy

Our charges for services rendered by GBCash are on PAY PER USE basis! The charges are clearly mentioned at the time of billing & prior of your making the payment. By making the payment, you are confirming that you are comfortable with our charges. All the Payments once made is Non-Refundable, even if the services have not been fully rendered by us. In case of any error of payment, or wrong bill or overcharge, or double charge, payment failure, etc. you may contact our support through [email protected]
In making payments to the receiver/seller, whether registered with GBCash or otherwise, you acknowledge and agree that GBCash acts only as an intermediary and is not a party to the buying/selling transaction between payer and payee. Accordingly, GBCash does not assume any responsibility and shall have no liability of any kind whatsoever, in respect of your dealings with receiver/seller including with regards to payment made, the proper and timely delivery of goods or services in good condition, and chargebacks. GBCash in no way endorses, recommends and/or bears any responsibility or liability for any products, services or statements made by receiver/seller, whether registered with GBCash or otherwise. Receiver/seller statements and opinions are not representative of GBCash or its business partners and we bear no responsibility for their authenticity.

Any dispute between the payer and receiver/seller, whether registered with GBCash or otherwise, must be resolved directly between the payor and the payee. GBCash does not have any responsibility for and cannot accept any liability for the actions of any receiver/seller and by using our services, you agree to pursue all claims and disputes against a receiver/seller directly with the applicable receiver/seller.

A transaction may be reversed or charged back to your account if it is disputed by the buyer, reversed for any reason by the Network, deemed to be fraudulent, deemed to be in violation of this Agreement, or we have any reason to believe that the transaction was not completed in good faith.

For any transaction that results in a chargeback, the Company may withhold the transaction amount from your account. If your account has any pending resolution of any chargebacks, the Company has the discretion to delay your next payout(s). The Company reserves the right to withhold from your account the amount of one or more transactions if it believes that there is a significantly increased risk of a chargeback occurring on these transactions. The Company may also charge you a fee for each refund, or chargeback, or dispute incurred.

If your account is incurring a significantly high volume of chargebacks according to the Company, the Company reserves the right to (a) suspend your account, (b) increase processing fees, (c) withhold payouts, (d) increase holding period for your funds to be paid out, (e) implement a rolling reserve.

GBCash reserve the right to charge a "Penalty fee" from the Users for abusing the platform, towards the charges incurred for the investigation, operational handling and legal consultation charges.

Customer/Sender/Buyer confirms satisfactory delivery of goods and/or rendering of services (“Satisfactory Delivery”) before payment is initiated and waives all rights to raise disputes on the transaction via. GBCash The user is however free to raise a dispute directly with the seller / receiver. This confirmation shall be obtained as below:

Send to Bank a/c: By making the payment, the user confirms Satisfactory Delivery.

Send to Mobile/Email: By sharing the PTCN number with the receiver / seller, the user confirms Satisfactory Delivery.

Request to Pay/Invoice: By making a payment to Fulfill a request to pay, the user confirms Satisfactory Delivery

Payment on the merchant’s account page (as and when enabled): By making a payment on merchant’s account page, the user confirms Satisfactory Delivery

Merchant / Seller / Receiver confirms satisfactory delivery of goods and/or rendering of services (“Satisfactory Delivery”) before accepting payment into his account. The merchant /seller / receiver undertakes to provide all documents that maybe required by GBCash and/or its payment gateway to ensure authenticity of the transaction, to settle disputes, or for whatever reasons GBCash may require the documents for. This confirmation shall be obtained as below:

Money to Bank a/c: Not applicable

Money to Email/Mobile: By claiming the money via inputting the correct PTCN, the receiver confirms that he/she has already made a Satisfactory Delivery

Request to pay/Invoice: By requesting for a payment, the requestor confirms that he/she has already made a Satisfactory Delivery

Registered Merchant (as and when enabled): By initiating a payment request, the Merchant confirms that he/she has already made a Satisfactory Delivery

This clause is not applicable for receivers / sellers who are not registered users of GBCash This clause should be read in conjunction with the clause titled: GBCash Cancellation & Refund Policy.

If you have initiated a transaction at GBCash & want to cancel or refund the transaction, you can do so by writing us at [email protected] within 2 Hours of making the transaction.

Please provide the reason of the cancellation or refund request.

Also please note, any cancellation will incur a cost. For T+1 day transaction the cost shall be = ( minus convenience charges paid on top of the payment ) + 1% Refund/Cancellation Request Charges. For T+0 day transaction the cost shall be ( minus convenience charges paid on top of the payment ) + 2% Refund/Cancellation Request Charges.

At any point of time, if you have any further question, please do write us at: [email protected]

Once request is received & cancellation is processed, it takes T+5 bank working days maximum for the transaction to be credited back to the source of payment. PS: Due to COVID 19 situation, overall banking & payment industry has less staff at disposal. Due to the same, the cancellation & refund time is longer than the usual.

For Buyer / Sender / Individual

For Seller/ Receiver/ Merchant

Declaration from Buyer / Seller before initiating any transaction on GBCash

HELP: FAQ:

How to Request Cancellation or Refund of the processing transaction?

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